VIP Arrival
VIP Arrival &
Departure Concierge
Our VIP Arrival & Departure Concierge service is designed to simplify your arrival or departure, ensuring a seamless and stress-free airport experience. Whether you’re landing in Bali or preparing to leave, our professional representative will be there to assist you every step of the way.
Arrival Meet & Greet Service
- Upon arrival, our representative will greet you after you exit the jet bridge, holding a sign with your name.
- If you have an electronic passport, they will guide you to the auto gate. For non-electronic passports, the representative will escort you to the immigration line to complete your clearance.
- After clearing immigration, our representative will assist you in the baggage claim area, and help you with the e-CD (electronic Customs Declaration) process.
- Once your luggage is collected, you will be guided to customs to submit your e-CD, undergo a luggage x-ray, and scan your e-CD QR code.
- When exiting, you will be welcomed with a flower garland, a refreshing cold towel, and bottled mineral water, as our representative escorts you to your driver for your hotel transfer.
Departure Meet & Greet Service
- Our representative will greet you at the departure drop zone.
- They will assist with your luggage and escort you to the priority check-in line.
- You will be directed to the immigration counter for processing.
- Once you’ve completed immigration, the representative will accompany you to the boarding gate.
Departure Lounge Access
Tujuwan Lounge areas are designed to provide a comfortable and relaxing atmosphere, offering plush seating, spacious layouts, and a generally quieter ambiance. These features allow passengers to unwind, catch up on work, or simply relax before their flight.
What's Included
- Professional Luxury Reception
- Unlimited Food & Beverages (All-you-can-eat)
- Hot & Cold Beverages, including alcoholic beverages (beer & wine)
- Exclusive separate toilet and shower facilities for men and women
- Business Centre Facilities: Wi-Fi, computer
- Screen with information monitoring flight schedules
- Comfortable exclusive sofas
- The Lounge can be accessed once you have completed the check-in and immigration formalities within the departure area
Note:
- Tujuwan Departure Lounge is located at Mezzanine level after you have cleared immigration within the departure gate area. You must check-in for your flight
- The lounge can be accessed for up to 3 hours.
- Operational hour : opening at 06:00am and closed at 02:00am (local time)
Packages
Arrival Meet & Greet and Transfer
Experience a stress-free arrival with VIP assistance and private transfer. A representative will greet you at the jet bridge, assist with immigration and baggage claim, and guide you through customs. After a warm welcome with a flower garland and refreshments, you’ll be escorted to your private, air-conditioned transfer to your hotel.
What’s Included
- Personal meet & greet service upon arrival
- Assistance with immigration and baggage claim
- Help with e-CD (electronic Customs Declaration) process
- Welcome flower garland, cold towel & choice of bottled water or Bintang
- Private, air-conditioned transfer to your hotel
Departure Transfer and Lounge Access
Enjoy a smooth departure with a private transfer from your hotel to Denpasar Airport. Upon arrival, complete your check-in and immigration process before retreating to the Tujuwan Lounge, located on the Mezzanine Level.
What’s Included
- Private, air-conditioned transfer from your hotel to Denpasar Airport
- Lounge access with unlimited food, hot and cold drinks (including alcoholic options)
- Private restrooms and shower facilities
- Business centre facilities at lounge (Wi-Fi, computers)
Departure Meet & Greet and Transfer
Enjoy a seamless departure with private transfer and VIP assistance. A driver will take you to Denpasar Airport, where a VIP representative will assist with luggage, priority check-in (for eligible airlines), and immigration before escorting you to your boarding gate.
What’s Included
- Private, air-conditioned transfer from your hotel
- Meet & greet service with a VIP representative
- Assistance with luggage and priority check-in (not available for budget airlines)
- Escort through immigration and to the boarding gate
Departure Meet & Greet, Transfer and Lounge Access
Enjoy a smooth departure with private transfer, VIP assistance, and lounge access. A driver will pick you up from your hotel and take you to Denpasar Airport, where a VIP representative will assist with your luggage, escort you through priority check-in (for eligible airlines), and guide you through immigration. After security, relax at the Tujuwan Lounge, enjoying unlimited food, drinks, and premium amenities before your flight.
What’s Included
- Private, air-conditioned transfer from your hotel to Denpasar Airport
- Meet & greet service with a VIP representative
- Assistance with luggage and priority check-in (not available for budget airlines)
- Escort through immigration and to the boarding gate
- Lounge access with unlimited food, hot and cold drinks (including alcoholic options)
- Private restrooms and shower facilities
- Business centre facilities at lounge (Wi-Fi, computers)
